We use a text reminder service. This is so patients are reminded 1 day in advance that they have an appointment. We have found by using this service more patients attend the surgery than before this service was in place.
Since July 2016 patients will now receive confirmation of their appointment by text. This is done 7 days prior to appointment.
Example 1 if patient books 2 weeks in advance they will receive confirmation text 7 days before their appointment. Patient will then receive the usual reminder text around 24 hours before appointment as happens just now.
Example 2 if patient books 6 days before appointment then within few hours they will receive confirmation text of the appointment. They will then receive the usual reminder text around 24 hours before appointment as happens just now.
Patients will only receive one message if they book appointment near the appointment date. This is because a confirmation text message and reminder text message (usual one) are not sent on consecutive days.
We also use the text reminder services to remind you about chronic disease checkups and flu clinics etc. We may text you if there is a problem with a clinic i.e if your appointment has to be cancelled unexpectedly or if we have been unable to get you on the telephone and wish to make contact with you as quickly as we can.
Please ensure we have an up to date mobile number for you held on our records. Check this next time you are at the surgery or make contact with us by telephone.
When you register at Riverview Medical Centre we will ask for your consent to send you text reminders of appointments and other ad hoc messages related to patient care as detailed above.
Please note patients under 16 will not be sent reminders.
You are able to opt out of this service. If you opt out please allow one week for the opt out to take effect. To Opt out of this service please advise a member of our reception team.